Effective Date: 01/01/2023

At Zouine Media, we are committed to providing high-quality services to our clients. We understand that there may be occasions when our clients feel the need to request a refund. This refund policy outlines the circumstances under which refunds are available and the process for requesting a refund.

1. Services Covered by This Policy

This refund policy applies to all services offered by Zouine Media, including but not limited to:

• Media planning and buying
• Digital marketing campaigns
• Content creation
• Social media management
• Branding and creative strategy
• Influencer marketing

2. Eligibility for Refunds

2.1. Service Delivery Issues

Refunds may be requested in the following cases:

• Services were not delivered as promised.
• Services were delivered late, impacting the project’s success.
• The quality of work does not meet the agreed-upon standards as outlined in the service agreement.

2.2. Cancellation Policy

Clients may cancel their services within 14 Days of payment. To be eligible for a refund, clients must notify Zouine Media in writing of their cancellation request.

3. Non-Refundable Services

Certain services are non-refundable, including:

• Services that have already been delivered and accepted by the client.
• Deposits for services not exceeding 30% of the total project cost.
• Ongoing monthly services, once payment has been processed.

4. Requesting a Refund

4.1. Process

To request a refund, clients must:

1. Send a written request to contact@zouinemedia.com within 14 days of service delivery.
2. Provide details regarding the service, including the date of delivery, service description, and reasons for the refund request.
3. Attach any relevant documentation to support the refund request.

4.2. Response Time

Zouine Media will acknowledge receipt of the refund request within 5 business days and will investigate the claim. A final decision regarding the refund will be communicated to the client within 14 business days.

5. Refund Approval

If the refund request is approved, Zouine Media will issue the refund using the same payment method used for the original transaction. The processing time for the refund may vary based on the payment provider.

6. Changes to This Policy

Zouine Media reserves the right to modify or update this refund policy at any time. Clients will be notified of any significant changes via email or through our website.

7. Contact Information

For any questions or concerns regarding this refund policy, please contact us:

Zouine Media
Email: conact@zouinemedia.com
Phone: +212 696-189918

Return Policy

Effective Date: 01/01/2023

At Zouine Media, we strive to ensure complete satisfaction with our services. While we focus on delivering high-quality media solutions, we understand that there may be instances where our clients require a return. This policy outlines the process and conditions under which returns are accepted.

1. Services Covered by This Policy

This return policy applies to all services provided by Zouine Media, including:

• Media planning and buying
• Digital marketing campaigns
• Content creation
• Social media management
• Branding and creative strategy
• Influencer marketing

2. Eligibility for Returns

2.1. Conditions for Returns

Clients may request a return under the following circumstances:

• The service delivered does not meet the specifications outlined in the initial agreement.
• The work delivered contains significant errors or omissions that were not addressed after client feedback.
• The services do not align with the objectives agreed upon in the service contract.

2.2. Timeframe for Returns

Clients must submit their return requests within 14 days of receiving the final deliverables.

3. Return Process

3.1. Submission of Request

To initiate a return, clients should:

1. Contact Zouine Media at contact@zouinemedia.com within 14 days of receiving the service.
2. Provide detailed information about the service, including the date of delivery, service description, and reasons for the return request.
3. Attach any relevant documentation or correspondence that supports the return claim.

3.2. Review of Request

Upon receiving the return request, Zouine Media will review the case and respond within 5 business days to confirm whether the return is approved or if further information is required.

4. Return Approval

If the return request is approved, Zouine Media will work with the client to address the issues identified. This may include:

• Revisions to the original service.
• Offering a credit towards future services.
• In certain cases, a partial or full refund based on the nature of the service and the extent of the issues.

5. Non-Returnable Services

Certain services may not be eligible for return, including:

• Services that have been successfully completed and accepted by the client.
• Deliverables that have already undergone multiple revisions and approvals.

6. Changes to This Policy

Zouine Media reserves the right to update or modify this return policy at any time. Clients will be notified of any significant changes via email or through our website.

7. Contact Information

For any questions or concerns regarding this return policy, please contact us:

Zouine Media
Email: conact@zouinemedia.com
Phone: +212 696-189918